king1 Privacy Policy

01 Introduction & Scope

king1 ("king1", "we", "us", "our") operates the online betting and casino platform available at king1.lat (the "Platform"). This Privacy Policy ("Policy") describes how king1 collects, processes, stores, shares, and protects personal data relating to individuals who visit the Website, register an account, place bets, or otherwise interact with king1's services (collectively, "you" or "the User").

This Policy applies to all personal data processed in connection with your use of the king 1 Platform, including data collected through our website, mobile-optimised interface, live chat, email communications, and any promotional activity. By registering an account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read, understood, and agree to the data practices described herein.

king1 is committed to handling your personal data with the highest standard of care, applying industry-recognised security controls, and maintaining full transparency about every aspect of our data practices. We do not sell personal data to third parties for their own marketing purposes under any circumstances.

02 Data We Collect

king1 collects the minimum data necessary to provide a safe, compliant, and functional betting and gaming experience. The categories of personal data we collect are set out below.

2.1 Identity & Registration Data

• Legal full name (as it appears on your official identification document)
• Date of birth (used to confirm minimum age of 21 years)
• Gender (optional, collected only if provided voluntarily)
• Nationality and country of residence
• Username chosen at registration

2.2 Contact Data

• Mobile phone number registered in Bangladesh (used for account authentication and SMS alerts)
• Email address (used for account communications, verification, and support)
• Residential address (collected during KYC verification)

2.3 Identity Verification (KYC) Documents

• National ID Card (NID) — front and back image
• Valid Bangladeshi passport — photo data page image
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days)
• Payment method confirmation (bKash, Nagad, Rocket, or Upay account screenshot showing registered name and number)

2.4 Financial & Transaction Data

• Deposit amounts, dates, and payment method identifiers (e.g., the last four digits of a Visa card or a bKash wallet reference number — never full card numbers)
• Withdrawal requests, amounts, and processing status
• Betting and wagering history including game type, stake amount, outcome, and timestamp
• Account balance history
• Bonus and promotional activity records

2.5 Technical & Device Data

• IP address at the time of registration and each login
• Device type, operating system, and browser version
• Session timestamps and duration
• Geolocation data (country and city level, derived from IP address — no GPS-level tracking)
• Referring URL (the web page from which you navigated to king1.lat)

2.6 Behavioural & Usage Data

• Pages visited and features accessed within the Platform
• Game preferences, search queries within the Platform, and filter settings
• Responsible gaming tool usage (deposit limit settings, session limits, cooling-off periods)
• Live chat transcripts and support ticket content
• Survey responses and feedback submitted voluntarily

2.7 Communications Data

• Email correspondence between you and king1's support team
• Live chat conversation logs
• Records of promotional SMS or email communications sent to you and your interaction with them (e.g., whether an email was opened)

03 How We Collect Your Data

king1 collects personal data through the following channels and mechanisms:

• Directly from you at registration: When you create a king1 account you provide identity, contact, and login credential data voluntarily.
• During KYC verification: You upload identity documents and proof of address directly to the Platform's secure verification portal or via email to [email protected].
• Through Platform activity: Your betting history, game preferences, deposit and withdrawal transactions, and bonus usage are recorded automatically as part of normal Platform operation.
• Via cookies and similar technologies: When you browse king1.lat, our web server and analytics tools collect technical and behavioural data automatically. See Section 6 for full details on our cookie practices.
• Through customer support interactions: When you contact us via live chat or email, the content of those communications and your contact details are recorded.
• From payment providers: When you deposit or withdraw using bKash, Nagad, Rocket, Upay, or a bank service, the payment provider confirms transaction status and provides a reference number. We do not receive your full payment credentials from these providers.
• From third-party game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may share anonymised session identifiers and game-round data with king1 for the purpose of dispute resolution and RTP auditing. No additional personal data beyond what you have already provided to king1 is shared by game providers.

04 Legal Basis for Processing

king1 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

05 How We Use Your Data

king1 uses the personal data it collects for specific, defined purposes. We do not use your data for purposes incompatible with those stated here without first obtaining your consent or updating this Policy.

5.1 Core Platform Operations

• Creating, maintaining, and securing your king1 account
• Processing deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, and bank channels
• Settling bets, calculating winnings, and applying bonus credits
• Verifying your identity and age before processing withdrawals or when triggered by risk-based monitoring
• Providing 24/7 customer support via live chat and email

5.2 Safety, Security & Compliance

• Detecting and preventing fraud, money laundering, multi-account abuse, and unauthorised account access
• Monitoring betting patterns for suspicious or problem gambling indicators
• Enforcing the 21+ minimum age policy across all Platform interactions
• Maintaining records required by applicable law and making them available to competent authorities upon lawful request

5.3 Personalisation & Responsible Gaming

• Personalising game recommendations and promotional offers based on your demonstrated preferences and activity history
• Administering self-exclusion, deposit limits, session limits, and cooling-off periods you have requested
• Sending responsible gaming alerts when platform monitoring identifies indicators of problematic gambling behaviour

5.4 Communications & Marketing

• Sending transactional notifications (deposit confirmations, withdrawal approvals, KYC status updates, password resets)
• With your consent, sending promotional communications about king1 bonuses, tournaments, new game launches, and seasonal offers relevant to the Bangladesh market (including Eid, Pohela Boishakh, BPL season, and IPL promotions)
• You may withdraw consent to marketing communications at any time by contacting [email protected]

5.5 Platform Improvement & Analytics

• Analysing aggregated, anonymised usage data to improve Platform performance, user experience, and game selection
• Conducting internal audits, testing new features, and diagnosing technical issues

06 Cookies & Tracking Technologies

king1.lat uses cookies and similar technologies (local storage, session storage, and pixel tags) to operate the Platform effectively, remember your session, and gather analytics. The following cookie categories are used:

Strictly necessary cookies cannot be disabled as they are required for the Platform to function. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Disabling functional or analytics cookies may affect your user experience but will not prevent you from accessing the core Platform.

07 Data Sharing & Third Parties

king1 does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

7.1 Game Technology Providers

To operate casino games on the Platform, king1 integrates with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero. These providers receive a session token and game-round identifiers to serve game content and resolve disputes. They do not receive your full personal profile, KYC documents, or financial data beyond what is necessary for game delivery.

7.2 Payment Processors

When you deposit or withdraw funds, king1 communicates with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) to authorise and settle the transaction. We share only the data necessary to process the transaction, including your registered payment account identifier and the transaction amount in BDT. Payment providers process this data under their own privacy policies.

7.3 Identity Verification Services

king1 may engage third-party KYC technology providers to assist with identity document verification, age estimation, and fraud screening. These providers process your submitted documents under strict data processing agreements with king1 and are not permitted to use your data for any purpose other than completing the verification service.

7.4 Legal & Regulatory Disclosures

king1 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities when required to do so by applicable law, a valid court order, or in connection with a legal proceeding in which king1 is a party. Where permitted by law, we will notify you of such disclosures.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of king1's business assets, user data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and provided with information about how your data will be handled by the new entity.

08 Data Retention

king1 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon the expiry of the applicable retention period, king1 will securely delete or irreversibly anonymise your personal data. Where deletion is not immediately technically feasible (e.g., data held in encrypted backup archives), the data will be isolated from active processing and deleted at the next scheduled backup purge cycle.

09 Data Security

king1 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security measures include:

• Transport Layer Security (TLS 1.2 / 1.3): All data transmitted between your browser or device and king1.lat is encrypted in transit using industry-standard TLS protocols. The padlock icon in your browser address bar confirms this encryption is active.
• Encryption at Rest: Sensitive data stored in king1's databases — including KYC document files, identity fields, and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within king1's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): king1 offers SMS-based 2FA to all registered users and strongly recommends its use. Internal admin systems require 2FA for all staff logins.
• Penetration Testing & Vulnerability Management: king1's Platform undergoes regular security testing by independent security professionals. Critical vulnerabilities are patched on an emergency basis; non-critical vulnerabilities are addressed within a defined remediation schedule.
• Incident Response: king1 maintains a formal data security incident response plan. In the event of a data breach that is likely to result in risk to users, king1 will notify affected users without undue delay via the email address on file.

10 Your Rights

king1 respects your rights over your own personal data. You may exercise any of the following rights at any time by submitting a written request to [email protected] with the subject line "Data Rights Request" and your account username or registered email address for identity verification.

10.1 Right of Access

You have the right to request a copy of the personal data king1 holds about you. We will provide a summary of your data in a clear, readable format within 30 days of receiving a verified request.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For changes to core identity data (name, date of birth), we may require supporting documentation to verify the correction.

10.3 Right to Erasure

You may request that king1 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where you object to processing on legitimate interest grounds and that interest does not override your rights. Please note that erasure requests cannot override legal obligations requiring king1 to retain certain data (e.g., AML record-keeping requirements).

10.4 Right to Restrict Processing

You may request that king1 restrict the processing of your data while you contest the accuracy of that data, while a legitimate interest objection is being assessed, or if you require data to be retained beyond our standard retention period for the purposes of a legal claim.

10.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV).

10.6 Right to Object to Marketing

You may withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of processing carried out before the withdrawal. To opt out, email [email protected] with the subject line "Marketing Opt-Out".

10.7 Right to Object to Automated Decision-Making

Where king1 uses automated systems to make decisions that significantly affect you (for example, automated fraud-risk scoring that leads to account restriction), you have the right to request human review of that decision. Contact [email protected] to request a manual review.

11 Minors & Age Verification

The king1 Platform is strictly restricted to individuals aged 21 years and above. king1 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the KYC process applied to all accounts before withdrawals are processed and on a risk-based basis at registration.

If king1 discovers or is informed that personal data has been collected from a person under the age of 21, the following actions will be taken immediately:

• The account will be suspended and locked from further use
• All associated personal data will be securely deleted to the maximum extent permitted by applicable law (certain records may need to be retained for legal compliance purposes)
• Any balance on the account will be handled in accordance with applicable legal obligations regarding minors
• If the underage account was associated with fraudulent registration by an adult (e.g., a parent or guardian registering on behalf of a minor), king1 reserves the right to report the matter to relevant authorities

If you are aware that a person under 21 is accessing the king1 Platform, please report it immediately to [email protected]. Parents and guardians are encouraged to use parental control software to restrict minors' access to online gambling platforms. king1 supports and endorses these tools as part of our broader responsible gaming commitment.

12 International Data Transfers

king1 operates its Platform primarily for the Bangladesh market. Some personal data may be processed by third-party service providers (such as game studios, KYC verification vendors, or cloud hosting providers) whose infrastructure is located outside Bangladesh. Where such international transfers occur, king1 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements that impose equivalent data protection obligations on the receiving party
• Transfer to countries or entities that apply data protection standards recognised as adequate by international best practice
• Technical safeguards such as encryption in transit and at rest to minimise risk associated with cross-border data flows

You may request information about specific international transfers affecting your data by contacting [email protected] with the subject line "International Transfer Query".

13 Changes to This Privacy Policy

king1 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Where changes are material — meaning they significantly affect how we use your data or your rights in relation to it — king1 will provide notice to registered users via email (to the address on file) and via a prominent on-Platform notification at least 7 days before the changes take effect. For minor or non-material changes (such as clarifications of existing practices or formatting corrections), the updated Policy will simply be posted on this page.

Your continued use of the king1 Platform after the effective date of any revised Policy constitutes your acceptance of the updated data practices described therein. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

14 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or king1's data practices, please contact our support team through the following channels:

• Email: [email protected] — use the subject line "Privacy Query" for general questions, "Data Rights Request" for access/erasure/rectification requests, or "Data Breach Report" for security concerns
• Live Chat: Available 24/7 directly within the Platform — average response time 2–5 minutes
• Response Languages: English and Bengali

king1 is committed to resolving all privacy-related concerns promptly and fairly. We acknowledge all privacy queries within 24 hours and aim to provide a substantive response within 7 business days. Complex data rights requests (such as full data access compilations) may take up to 30 days to fulfil, as noted in Section 10.